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Archive for the ‘Customer Service’ Category

Insight, Advice, and News: Welcome to the Saltsha Blog

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Saltsha offers a lot to our PayProTec merchants, including: Transactional data and reporting Monthly transactional statements Live chat with our Customer Relations Department Loyalty rewards program—earn rewards based on your processing volume Free terminal replacement program Free paper and supply programs Email notifications of daily, weekly, and monthly summaries and alerts Resource library of articles [...]

Black Friday: A Crash Course in Your Checkout Process

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Well, it’s here—Black Friday. (Cue music from Jaws soundtrack of Beethoven’s 5th…)   While great for business, it can be overwhelming for you and your staff. But instead of just surviving, view today as a crash course in identifying time wasters in your checkout process. For example, examine the following (these are taken from a [...]

How to Handle Returns

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Returns are as much a part of retail as price tags. There is no avoiding them, so your best bet is to be prepared. Returns may be easier for a brick-and-mortar than an online enterprise. Either way, ensure that your staff and company are set for returns by following these helpful tips: Create a clear [...]

Attracting Customers Like You Do Dates

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Typically, on Fridays we post a blog highlighting one of our merchants’ business. But today, we announce the posting of our latest free infographic, Attracting Customers Like You Do Dates! We’re just beginning our latest series of ebooks and infographics on attracting customers. We post a lot of material about payment processing on our blog, [...]

Preparing for the Holidays

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The holidays—a joyful, magical time of year dedicated to family, gifts, and traditions. But if you’re a business owner, ’tis the season for an influx of products to be sold, returns to be made, and “holiday spirit” to be kept amidst the masses of shoppers. Those jingle bells are just around the corner, and it’s [...]

Bandidos Has Big News!

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Jimmie Schindler, Sr. started Jimmie’s pizza in 1980, but eventually wanted to leave the pizza business because he didn’t like coupons or delivery. His wife at the time said, “Let’s go out and try Mexican food.” Back then that wasn’t a big thing, and there weren’t many Mexican restaurants in the Ft. Wayne area. Jimmie [...]

Old Hoosier Meats—Holy Smokes

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Ever wonder what it would have been like to live in a town like Mayberry, where everyone—from the hairdresser to the butcher—knows your name, your usual order, and your story? Well, in Middlebury, Ind. people don’t really have to wonder, at least when it comes to the local butcher. Ten years ago, Randy Grewe walked [...]

Forgotten Business Etiquette: Chivalry isn’t Dead Yet

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Whether you’re a one-man show or the CEO of a booming company, great customer service is vital. You may think you’ve implemented a strong training program for new employees. Maybe you even hung a few inspirational posters in the break room. But have you let any business practices fall through the cracks? Here are a [...]

Greek’s: Bringing Back the Old-School Pizza Parlor

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Nestled in the heart of downtown Warsaw, Indiana, Greek’s Pizzeria serves countless Hoosiers lunch and dinner every day. Famous for its delicious pizza and breads, the Warsaw branch of Greek’s has been in operation for more than three years. But in December 2013, it was purchased by brothers Chris and Albert Collins, natives of northern [...]